Privacy Policy for Therapeutic Coaching Services

1. Who I am - I am a Therapeutic Coach providing coaching services.  For the purposes of data protection law, I am the data controller of your personal data.

2. What information I collect -  I may collect and process the following information:

• Your name, contact details and emergency contact information
• Information you provide during sessions (including sensitive, personal information relating to your wellbeing, personal circumstances and life experiences)
• Appointment and session records
• Payment and billing information
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3. How your information is used - Your information is used to:

• Provide safe and effective coaching services.
• Manage appointments and communication
• Maintain appropriate records of our work together
• Meet legal, ethical and professional obligations

4. Lawful basis for processing - I process your personal data under the following lawful bases:

• Performance of a contract (to provide coaching services)
• Legitimate interests (to run my practice effectively)

Where sensitive personal data is involved, I process this under:

• Your explicit consent
• Provision of health or wellbeing related support (where applicable)

5. Confidentiality and information sharing - Your information is treated as confidential.  It will not be shared with third parties without your consent, except where:

• There is a legal obligation to do so
• There is a risk of serious harm to you or others
• Safeguarding concerns arise

In such cases, only relevant information will be shared with appropriate authorities.

6. How your data is stored - Your data is stored securely using appropriate technical and organisational measures (e.g. password protection, secure digital systems, or locked storage)

7. Data Retention - Your records will be kept only for as long as necessary in line with good professional practice and legal requirements, after which they will be securely deleted, or destroyed.

8. Your rights - Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (in certain circumstances)
• Restrict or object to processing
• Lodge a complaint with the Information Commissioners Office (ICO)

9. Third- party services - I may use secure third-party services (e.g. email providers, video platforms, or booking systems) to support my practice.  These providers process your data on my behalf and are required to handle it securely.

10. Contact - If you have any questions about this Privacy Notice or how your data is handled, please contact me directly.